complaint about (not 'on') something reply to someone You need a little more content in the first email. Tell your friend that you have no idea about what to do. Regards / Cheers In the second email: the /some estate management issues You start by saying 'she'-but we do not know who 'she' is Where can you keep the spare keys? always no = never any You need a little more detail in your solutions. For example, how will you inform residents of the password number? How often will it be changed? In the letter, again some more detail of the solutions would be good. Also,in the final point, about the staff, ou could say, 'Finally, we took very seriously the staff matter that you mentioned and in the near future we will provide staff training to ensure the service quality so that kind of incident should not occur again.' management fee waiver
To: Becky Chan (Accounts Department)
From: Jan Wong (Estate Officer)
Date: 22 March 2011
Subject: Complaint on Estate Management
Hi Becky,
I've just got a complaint concerning the estate management. The complainant talked about the following problems.
The first problem is no spare keys. If the residents lost their keys, they have to keep all their garbage in their flat for a few days. Then, if the keys fall into wrong hands, there may be robbery. Next, there is no prior consultation with residents before introducing the system. Lastly, the staff are rude and unhelpful.
Can you give me some suggestions on these problems?Please reply me asap!
Regards,
Jan
To: Richard Chan (Estate Manager)
From: Jan Wong (Estate Officer)
Date: 24 March 2011
Subject: Complaint on Estate Management
Dear Richard,
I am writing to inform you that I received a complaint about the estate management issues on 21 March 2011.
No spare keys
She complained that if the residents lose their keys to the refuse room, they have to keep all their garbage in their flat for three days. I suggest that we can keep at least two spare keys.
Security
As well as the spare keys issue, she also mentioned that if the keys fall into wrong hands, there may be robbery. I recommend that we improve the security system by introducing password access system.
No prior consultation
She pointed out that there is always no prior consultation with residents before introducing new schemes. I advise that we hold a public consultation with residents whenever we launch any new schemes.
Staff
In addition to the consultation matter, she stated that the staff in the Management Office are rude and unhelpful. I propose providing training and guidelines to all staff.
As the compensation for the complainant, I suggest offering free management fee for a month. I am looking forward to your approval.
Regards,
Jan Wong
Collier Estate Management Ltd.
22 First Street
Ma On Shan
28 March 2011
Ellen Ma
4/F Richland Court
Ma On Shan
Dear Ms. Ma,
Matters about Management Office
I am writing on behalf on the Estate Management Office to apologize for the issues you mentioned in your letter dated 21 March 2011.
First, regarding the spare keys issue, we will keep at least two spare keys in the Management Office. Second, concerning the security of the garbage room, we have decided to introduce a password access system to enhance the security level.Third, you remarked that there was no prior consultation with residents before introducing new schemes. In the future, you will be pleased to know that we will hold public consultation with residents before introducing any new schemes. Finally, you mentioned the staff matter, we will provide staff training to ensure the service quality.
We apologize for any inconvenience we caused. As a compensation, we would like to offer you a free management fee for a month. We hope you find the suggestions satisfactory. Should you have any questions, please feel free to contact us at 23542745 or email us.
complaint about (not 'on') something
reply to someone
You need a little more content in the first email. Tell your friend that you have no idea about what to do.
Regards / Cheers
In the second email:
the /some estate management issues
You start by saying 'she'-but we do not know who 'she' is
Where can you keep the spare keys?
always no = never any
You need a little more detail in your solutions. For example, how will you inform residents of the password number? How often will it be changed?
In the letter, again some more detail of the solutions would be good. Also,in the final point, about the staff, ou could say, 'Finally, we took very seriously the staff matter that you mentioned and in the near future we will provide staff training to ensure the service quality so that kind of incident should not occur again.'
management fee waiver
To: Becky Chan (Accounts Department)
From: Jan Wong (Estate Officer)
Date: 22 March 2011
Subject: Complaint on Estate Management
Hi Becky,
I've just got a complaint concerning the estate management. The complainant talked about the following problems.
The first problem is no spare keys. If the residents lost their keys, they have to keep all their garbage in their flat for a few days. Then, if the keys fall into wrong hands, there may be robbery. Next, there is no prior consultation with residents before introducing the system. Lastly, the staff are rude and unhelpful.
Can you give me some suggestions on these problems?Please reply me asap!
Regards,
Jan
To: Richard Chan (Estate Manager)
From: Jan Wong (Estate Officer)
Date: 24 March 2011
Subject: Complaint on Estate Management
Dear Richard,
I am writing to inform you that I received a complaint about the estate management issues on 21 March 2011.
She complained that if the residents lose their keys to the refuse room, they have to keep all their garbage in their flat for three days. I suggest that we can keep at least two spare keys.
As well as the spare keys issue, she also mentioned that if the keys fall into wrong hands, there may be robbery. I recommend that we improve the security system by introducing password access system.
She pointed out that there is always no prior consultation with residents before introducing new schemes. I advise that we hold a public consultation with residents whenever we launch any new schemes.
In addition to the consultation matter, she stated that the staff in the Management Office are rude and unhelpful. I propose providing training and guidelines to all staff.
As the compensation for the complainant, I suggest offering free management fee for a month. I am looking forward to your approval.
Regards,
Jan Wong
Collier Estate Management Ltd.
22 First Street
Ma On Shan
28 March 2011
Ellen Ma
4/F Richland Court
Ma On Shan
Dear Ms. Ma,
Matters about Management Office
I am writing on behalf on the Estate Management Office to apologize for the issues you mentioned in your letter dated 21 March 2011.
First, regarding the spare keys issue, we will keep at least two spare keys in the Management Office. Second, concerning the security of the garbage room, we have decided to introduce a password access system to enhance the security level.Third, you remarked that there was no prior consultation with residents before introducing new schemes. In the future, you will be pleased to know that we will hold public consultation with residents before introducing any new schemes. Finally, you mentioned the staff matter, we will provide staff training to ensure the service quality.
We apologize for any inconvenience we caused. As a compensation, we would like to offer you a free management fee for a month. We hope you find the suggestions satisfactory. Should you have any questions, please feel free to contact us at 23542745 or email us.
Yours sincerely,
Jan Wong
Estate Officer
janwong@ggmail.com